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Terms & Conditions

Please read the following terms and conditions (the “Terms and Conditions”) carefully before using our website. By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you may print them out.

Ownership and Operation

Ruggerbug is a company incorporated in Wales, VAT number 692 4865 88. Our registered office is at 39 Sycamore Close, Duffryn Business Park, Ystrad Mynach, CF82 7RJ

Registration

You will have an option to register with Ruggerbug to place an order for products through this website.

In return for permitting you to use the Ruggerbug website and benefitting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Ruggerbug has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or guardians before you:

Email Ruggerbug, post a website comment or send in any information to Ruggerbug

Purchasing online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

Copyright

You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Ruggerbug or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Ruggerbug.

All software used on this website is the property of Ruggerbug and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Ruggerbug and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Ruggerbug is strictly prohibited.

Notification of Copyright Infringement

Ruggerbug will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;

A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;

A description of the location of the material that you claim is being infringed;

Information sufficient to permit Ruggerbug to contact you, such as your physical address, telephone number and e-mail address;

A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;

A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.

You can notify Ruggerbug of any claims of copyright infringement at the following address: Ruggerbug, Unit 39 Sycamore Close, Duffryn Business Park, Ystrad Mynach, CF82 7RJ.

Trademarks

You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Ruggerbug or any third party licensing use thereof to Ruggerbug (as applicable). You further undertake not to use any such trade marks without the prior written consent of Ruggerbug or Third Party Trademarks without the prior written consent of Ruggerbug or such third parties as own the applicable trade mark.

Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Ruggerbug uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Ruggerbug anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of Ruggerbug ‘Privacy Policy’ which is part of these Terms and Conditions.

Amending the Terms and Conditions of Use

Ruggerbug reserves the right to add to, amend, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Ruggerbug Sports website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Ruggerbug may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Privacy

Ruggerbug treats customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by Ruggerbug.

Site Usage

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Purchasing Goods

Ruggerbug reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice. Ruggerbug also reserves the right to decline orders at any time.

All prices are correct at the time of publishing.

Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.

Payment

All payments are processed with PayPal. You will be redirected onto a secure page on their website to enter your card details. Once complete you will have the option to be returned to our website. Ruggerbug does not store any payment details for its customers.

Returns Policy

Products supplied by Ruggerbug are from official sources and are covered by the normal manufacturers warranty. You can return any item within 7 (seven) days of receipt for a refund of that item or to exchange it for a different size/colour/item. This excludes special orders/ bespoke/personalised items, such as embroidery, heat transfer printing and team kits.

All items returned must be unused and in their original condition, including all packaging. Goods will be inspected on return prior to exchange or refund. The goods are your responsibility until they are received by Ruggerbug. Please ensure you package your return to prevent any damage to the items or boxes.

We do not offer a free returns service. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only we cannot refund shipping costs unless the item was sent in error.

If you wish to return goods for exchange or refunds, you can either send the goods back using their original packaging with a courier of your choice. Please understand that we do not accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.

We strongly advise that you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

Personalised Items

Ruggerbug regret that once an order containing personalised items has been validated it cannot be changed or cancelled, this includes all printing and embroidery.

All Personalised Items cannot be returned unless deemed to have a genuine fault of manufacture

Availability

Ruggerbug will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Ruggerbug and if Ruggerbug is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and Ruggerbug shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by Ruggerbug of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Ruggerbug and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

Ruggerbug reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Ruggerbug, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Ruggerbug as the case may be, in defence of any claim. Ruggerbug reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Ruggerbug.

Alterations

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact Ruggerbug by calling our After Sales Team on 01443 862067, or by emailing sales@ruggerbug.com or through the comments section on the website. Our After Sales Team are available 6 days a week, from 9am until 5pm weekdays, 9am until 12.30pm Saturdays, not on Sundays or Bank Holidays. Please allow 3-5 working days for us to respond to website comments and emails.

Miscellaneous

The Terms and Conditions together with our Privacy Policy contain the full and complete understanding between Ruggebug and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Ruggerbug.

Email Subscription

In situations where Ruggerbug gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Limitation of Liability

To the fullest extent permitted by applicable laws, none of Ruggerbug nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Ruggerbug have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Ruggerbug’s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. Ruggerbug disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Ruggerbug do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under British law

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